All three of these are self-serve from account settings → billing. What changes is when they take effect and what happens to your captured voice recordings.
Upgrading (Defrag → Archive)
Takes effect immediately. Stripe prorates the difference — you're charged for the remainder of the current month at the Archive rate, then renewals continue at the Archive rate from there.
From the moment you upgrade:
- Every new voice note is kept forever.
- Old transcripts from your Defrag days stay (they always do).
- Voice recordings from your Defrag period that are still inside the thirty-day window are now retained permanently. Older recordings that were already deleted are gone — we can't bring them back.
Downgrading (Archive → Defrag)
Takes effect at the next renewal. You keep Archive through the rest of your current paid period — no early demotion, no prorated refund.
When Defrag kicks in:
- Future voice notes follow the thirty-day rule.
- Voice recordings you captured on Archive that are older than thirty days are deleted on the next overnight sweep. The transcripts stay; just the audio goes.
- Recordings less than thirty days old are kept for the rest of their thirty-day window, then deleted.
Your transcripts, reminders, people, lists, and search history all stay regardless of which way you switch.
Cancelling
From account settings → billing → Cancel plan.
You keep your paid plan through the end of the current period — same as a downgrade. At renewal time, instead of charging your card, we move the account to the free tier:
- No new voice or text capture from the free tier.
- Existing transcripts and structured data (reminders, people, lists) are preserved.
- For ex-Archive users, voice recordings are kept for thirty days after cancellation, then deleted.
Working Memory does not auto-delete your data when you cancel. If you ever want to wipe everything outright, see Deleting your data.
Reactivating
Just sign back in and pick a plan. All your transcripts, reminders, and history are still there waiting. You don't have to reimport anything.
If your account was on the free tier for a long stretch, some voice recordings may have been deleted by retention rules — but transcripts and structured data persist.
Refunds
Mid-cycle cancellations do not automatically refund the unused portion of the current period. The trade-off is that you keep using the paid plan through the end of the period you already paid for, instead of losing access immediately.
For special cases — accidental annual renewal you meant to cancel, a billing error on our side, double charges — email support@workingmemory.ai and we'll work it out. We're a small team; we read every message and we'd rather make it right than win an argument over a $9 charge.