Help Center

Answers to common questions about Working Memory.

getting started

• What is Working Memory?
  A voice-first cobrain for the thoughts you'd otherwise lose.
• Signing up and logging in
  Email plus a one-time link. No password to remember.
• Installing Working Memory on Your Phone
  How to add the Working Memory app to your home screen on iOS and Android
• Your first message
  Send a thought, get it back.
• Choosing a plan
  Defrag for daily capture; Archive when the voice itself matters.

account

• Email and login
  Change your email, switch devices, recover access.
• Deleting your data
  How to remove a note, an account, and the year-later sweep.
• Privacy and storage
  What we store, where it lives, who can see it.
• Push notifications
  Getting reminders on your phone — when they work, when they don't.
• Troubleshooting
  Common problems and quick fixes.

billing

• Plans explained
  Defrag vs Archive — what you get for each.
• Redeeming a gift code
  Someone gave you a Working Memory plan. Here's how to activate it.
• Using a promo code
  Discount codes from us or a partner.
• Payment and receipts
  Stripe handles billing. Receipts arrive automatically.
• Changing or cancelling your plan
  Upgrade, downgrade, or cancel — what happens to your data.

using the app

• Voice messages
  Capture thoughts by talking — short or long.
• Text messages
  Type what you'd say. Same parsing as voice.
• Importing documents
  PDF or text file — drop it in, ask about it later.
• Asking questions
  Ask anything you've told me — by topic, by person, by time.
• Reminders
  Schedule, edit, cancel — in plain language.
• Timezones
  How "tomorrow at 9" knows what 9 means.
• Connect Working Memory to Claude Code, Cursor, and other AI assistants (MCP)
  Use Working Memory from your favorite AI assistant — set up a Personal Access Token and connect via MCP.

Can't find what you need? Chat with our support agent or email support@workingmemory.ai.