There are no passwords on Working Memory. You sign in with an email link — and a backup code in case the link is awkward to click.
How login works
You enter your email on the sign-in screen. We send you an email with two things: a Sign In button and a six-digit code. Click the button, or type the code into the app's "Enter code" field. Either one logs you in.
Both expire after fifteen minutes. If you wait too long, request a new one — old links and codes stop working the moment a new one is issued.
When to use the code instead of the link
If you're on a phone and tapping the email link bounces you between apps or opens the wrong browser, the six-digit code is the cleaner path. Open the app, tap Enter code, type the six digits. Done.
The code is also useful if you requested the link on your laptop but want to finish login on your phone — open the email on either device, type the code on the other.
If the email doesn't arrive
Give it a minute. If still nothing:
- Check spam and junk. First emails from new senders sometimes land there. Mark "not spam" so it doesn't happen again.
- Wait sixty seconds and request a new link. Don't fire off three requests back-to-back — the earlier links get invalidated as new ones are issued.
- Double-check the email address. A typo sends the link to whoever owns the misspelled address.
- Try a different email if you're on a corporate account. Some company mail filters quietly drop transactional email. A personal address is the fastest way past that.
If none of that works, see Troubleshooting for the support address.
Using more than one device
Sign in with the same email on each device — phone, tablet, laptop. Same email means same account, with the same history everywhere.
Signing in on a new device does not log out the others. You can have Working Memory open on your laptop and your phone at the same time without anything getting kicked off.
Changing your email address
Open account settings → email and enter the new address. We send a confirmation link to that new address — click it to complete the change. Until you click, the old address is still your login.
Your data stays attached to the account through the change. Nothing moves, nothing gets re-created. Only the address you log in with is different.
If you lost access to the email on file
If you can no longer receive mail at the address tied to your account (closed work email, dead domain, lost personal account), contact support. We'll verify it's your account through a few questions about your usage and then update the address on file.
We don't do this automatically — the email on file is the only thing standing between your account and someone who knows it, so manual verification is the point.
Logging out
Open the menu, tap Sign out. That signs you out of the current device only. The other devices you're logged in on stay logged in.
Logging out does not delete anything you've captured — your transcripts, reminders, and history are all still there next time you sign in. To actually wipe your account, see Deleting your data.